Acronis True Image 2015 - User Guide User Manual Page 139
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139 Copyright © Acronis International GmbH, 2002-2014
9 Troubleshooting
In this section
Acronis System Report ........................................................................... 139
Acronis Smart Error Reporting ............................................................... 140
How to collect crash dumps ................................................................... 141
Creating a custom rescue CD ................................................................. 141
Acronis Customer Experience Program ................................................. 142
9.1 Acronis System Report
When you contact the Acronis support team, they will usually need information about your system in
order to resolve your problem. Sometimes getting the information is an inconvenient process and
may take a long time. The Generate system report tool simplifies the procedure. It generates a
system report containing all the necessary technical information and allows you to save the
information to file. When it’s necessary, you can attach the created file to your problem description
and send it to Acronis support team. This will simplify and speed up the search for a solution.
To generate a system report, perform one of the following:
On the sidebar, click Help, and then click Generate system report.
On the Windows Start menu, click All Programs -> Acronis -> Acronis True Image 2015 -> Tools
and Utilities -> Acronis System Report.
Press CTRL+F7. Note that you can use the key combination even when Acronis True Image 2015
is performing any other operation.
After the report is generated:
To save the generated system report to file, click Save and in the opened window specify a
location for the created file.
To exit to the main program window without saving the report, click Cancel.
You can place the tool on your bootable rescue media as a separate component to generate a system
report when your computer cannot boot. After you boot from the media, you can generate the
report without running Acronis True Image 2015. Simply plug in a USB flash drive and click the
Acronis System Report icon. The generated report will be saved on the USB flash drive.
To place the Acronis System Report tool on a bootable rescue media:
Select the Acronis System Report check box on the Rescue Media Content Selection page of the
Acronis Media Builder wizard.
Click Next to continue.
Creating a system report from the command line prompt
1. Run Windows Command Processor (cmd.exe) as administrator.
2. Change the current directory to the Acronis True Image 2015 installation folder. To do so, enter:
cd C:\Program Files (x86)\Acronis\TrueImageHome
3. To create the system report file, enter:
SystemReport
File SystemReport.zip will be created in the current folder.
- Table of contents 2
- 1 Introduction 6
- Synchronization 11
- Acronis Cloud 11
- General limitations 11
- Trial version upgrade 12
- Built-in store 12
- Installing Acronis hotfixes 12
- 1.8 Technical Support 13
- 2 Getting started 14
- What is bootable media? 15
- How do I use bootable media? 15
- 2.3 Backing up your files 16
- 2.4 Cloning your hard drive 17
- Remote storage 20
- Web application 20
- 3 Basic concepts 22
- Backup file format 23
- Backup validation 23
- Scheduling 23
- Deleting backups 23
- Full method 24
- Incremental method 25
- Differential method 26
- 3.5.1 FTP connection 29
- Rebooting the computer 31
- 3.7 Backup file naming 32
- 3.9 Wizards 33
- 4 Backing up data 35
- 4.3 Backup options 37
- In this section 38
- 4.3.1 Scheduling 39
- 4.3.2 Backup schemes 41
- 4.3.2.3 Custom schemes 43
- Examples of custom schemes 45
- Free disk space threshold 46
- Email notification 47
- What you can exclude and how 48
- 4.3.5 Image creation mode 49
- 4.3.6 Backup protection 49
- 4.3.8 Backup splitting 51
- 4.3.10 Backup reserve copy 52
- 4.3.12 Backup comment 53
- 4.3.13 Error handling 53
- 4.3.15 Computer shutdown 54
- 4.3.17 Encryption key 55
- Compression level 56
- Operation priority 56
- 4.4 Operations with backups 57
- 4.4.2 Validating backups 58
- Splitting backups on-the-fly 59
- Deleting entire backup 60
- Cleanup settings 60
- One-time cleanup 60
- 5 Recovering data 61
- Do I need to recover MBR? 69
- Recovery of dynamic volumes 72
- 5.4 Recovery options 81
- 5.4.1 Disk recovery mode 82
- 5.4.3 Validation option 82
- 5.4.4 Computer restart 83
- 5.4.5 File recovery options 83
- E-mail notification 85
- Acronis Secure Zone 86
- 6 Synchronizing data 88
- 6.4 Sync icons 89
- 6.5 Sync creation 90
- Key features 91
- Where can I get these apps? 91
- All versions 93
- 7.1 Disk cloning utility 96
- 7.1.2 Manual partitioning 99
- SSD size 101
- 8 Tools 104
- 8.1.1 Acronis Media Builder 105
- Description 107
- pci=nobios 108
- pci=biosirq 108
- vga=ask 108
- To test the rescue media 109
- Media creation wizard 114
- How it works 114
- How to activate 114
- How to use 115
- Additional information 115
- 8.3.1 Acronis Secure Zone 116
- Remove (p. 119) 117
- Change password (p. 118) 117
- 8.4 Adding a new hard disk 119
- 8.4.1 Selecting a hard disk 120
- 8.4.3.1 Partition settings 122
- 8.5.1 Acronis DriveCleanser 123
- 8.5.1.1 Source selection 124
- 8.5.1.2 Algorithm selection 125
- Creating custom algorithm 126
- 8.5.2 System Clean-up 127
- 8.5.2.1 Clean-up settings 128
- General 129
- Clean-up options 129
- Data destruction method 130
- Drive free space 131
- Computers 131
- "Commands" setting 132
- Network places filter 132
- 8.5.2.4 Preview 133
- 8.5.2.5 Clean-up progress 133
- 8.6 Mounting an image 134
- 8.7 Unmounting an image 135
- Preparation 136
- Universal Restore settings 137
- Universal Restore process 137
- 9 Troubleshooting 139
- Copyright Statement 143
- 10 Glossary of Terms 144
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