ACRONIS Internet Security Suite 2010, 10+1 Pcs. User's Guide Page 298
- Page / 318
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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● The installation hangs out and, possibly, your system freezes. Only a restart
restores system responsiveness.
● Installation was completed, but you cannot use some or all of the Acronis Internet
Security Suite 2010 functions.
To troubleshoot a failed installation and install Acronis Internet Security Suite 2010,
follow these steps:
1. Clean up the system after the failed installation. If the installation fails,
some Acronis Internet Security Suite 2010 registry keys and files may remain in
your system. Such remainders may prevent a new installation of Acronis Internet
Security Suite 2010. They may also affect system performance and stability. This
is why you must remove them before you try to install the product again.
If the error screen provides a button to run an uninstall tool, click that button to
clean up the system. Otherwise, proceed as follows:
a. Contact the Acronis Inc. technical support as described in “Support” (p. 301)
and ask for the uninstall tool.
b. Run the uninstall tool using administrator privileges.
c. Restart your computer.
2. Check if you have any other security solution installed as they may disrupt the
normal operation of Acronis Internet Security Suite 2010. If this is the case, we
recommend you to remove all of the other security solutions and then reinstall
Acronis Internet Security Suite 2010.
3. Try again to install Acronis Internet Security Suite 2010. It is recommended that
you download and run the latest version of the installation file from
www.acronis.eu.
4. If installation fails again, contact Acronis Inc. for support as described in “Support”
(p. 301).
33.2. Acronis Internet Security Suite 2010 Services Are Not
Responding
This article helps you troubleshoot the Acronis Internet Security Suite 2010 Services
are not responding error. You may encounter this error as follows:
● The Acronis icon in the system tray is grayed out and a pop-up informs you that
the Acronis Internet Security Suite 2010 services are not responding.
● The Acronis Internet Security Suite 2010 window indicates that the Acronis Internet
Security Suite 2010 services are not responding.
The error may be caused by one of the following conditions:
● an important update is being installed.
Troubleshooting
288
- User's Guide 1
- Table of Contents 3
- 1.2. Admonitions 9
- 2. Book Structure 10
- Installation and Removal 11
- 1. System Requirements 12
- System Requirements 13
- 2. Preparing for Installation 14
- 4. Activating the Product 18
- Activating the Product 19
- Getting Started 21
- 6. Overview 22
- 6.2.1. Novice Mode 23
- Overview 24
- 6.2.2. Intermediate Mode 25
- 6.2.3. Expert Mode 27
- 6.4. System Tray Icon 35
- 6.5. Scan Activity Bar 35
- 6.5.1. Scan Files and Folders 36
- 6.6. Acronis Manual Scan 37
- 6.7.1. Game Mode 38
- Using Game Mode 39
- Changing Game Mode Hotkey 39
- 6.7.2. Laptop Mode 40
- 7. Fixing Issues 42
- Fixing Issues 43
- 8. Configuring Basic Settings 45
- 8.1. User Interface Settings 46
- 8.2. Security Settings 47
- 8.3. General Settings 48
- Configuring Basic Settings 49
- 9. History and Events 50
- History and Events 51
- 10. Wizards 52
- DescriptionAction 54
- 10.2. Custom Scan Wizard 56
- DescriptionOption 58
- DescriptionScan Level 60
- 10.2.5. Step 5/6 - Scanning 62
- Scanning 63
- Vulnerabilities 65
- Vulnerability Check 66
- 10.4. File Vault Wizards 70
- 10.4.1. Add Files to Vault 71
- Step 2/6 - Select Vault 72
- Step 3/6 - Create Vault 72
- Step 4/6 - Password 74
- Step 5/6 - Summary 74
- Step 6/6 - Results 75
- 10.4.2. Remove Vault Files 76
- Step 2/5 - Password 77
- Step 3/5 - Select files 78
- Step 4/5 - Summary 79
- Step 5/5 - Results 80
- 10.4.3. View File Vault 81
- Step 2/4 - Password 82
- Step 3/4 - Summary 83
- Step 4/4 - Results 84
- 10.4.4. Lock File Vault 85
- Step 2/3 - Summary 86
- Step 3/3 - Results 87
- Click Finish 88
- Intermediate Mode 89
- 11. Dashboard 90
- Dashboard 91
- 12. Security 92
- Security 93
- 12.2. Quick Tasks 95
- 13. Parental 98
- 13.2. Quick Tasks 99
- 14. File Vault 100
- 14.2. Quick Tasks 101
- 15. Network 102
- 15.1. Quick Tasks 103
- 2. Click OK 109
- Expert Mode 110
- 16. General 111
- 16.1.1. Overall Status 112
- DescriptionIssue 113
- 16.1.2. Statistics 114
- 16.2. Settings 115
- 16.2.1. General Settings 116
- Important 117
- 16.3. System Information 118
- 17. Antivirus 120
- Antivirus 121
- Configuring Protection Level 128
- 17.2. On-demand Scanning 130
- 17.2.1. Scan Tasks 131
- 17.2.2. Using Shortcut Menu 133
- 17.2.3. Creating Scan Tasks 134
- Setting Scan Target 141
- Scheduling Scan Tasks 144
- Scanning Tips 145
- Scanning Methods 145
- Antivirus Scan Wizard 148
- 17.2.6. Viewing Scan Logs 153
- Step 1/4 - Select Object Type 156
- 17.4. Quarantine Area 163
- 18. Antispam 167
- Image Filter 168
- URL Filter 168
- NeuNet (Heuristic) Filter 168
- Bayesian Filter 168
- 18.1.2. Antispam Operation 169
- 18.2. Status 170
- Antispam 171
- 18.3. Settings 176
- 18.3.1. Antispam Settings 177
- 19. Parental Control 179
- Parental Control 180
- 19.1.2. Setting Age Category 183
- 19.3. Web Control 187
- 19.4. Web Time Limiter 189
- 19.5. Applications Control 190
- 19.6. Keywords Control 193
- 20. Privacy Control 197
- 20.2. Identity Control 198
- Privacy Control 199
- Step 1/4 - Welcome Window 201
- 20.2.2. Defining Exclusions 203
- 20.2.3. Managing Rules 204
- 20.3. Registry Control 205
- 20.4. Cookie Control 207
- 20.4.1. Configuration Window 209
- 20.5. Script Control 211
- 20.5.1. Configuration Window 212
- 21. Firewall 214
- Firewall 215
- 21.2. Network 218
- 21.2.4. Network Zones 220
- 21.3. Rules 221
- Configuring Main Parameters 224
- 21.4. Connection Control 228
- 22. Vulnerability 230
- 22.2. Settings 231
- Vulnerability 232
- 23. Encryption 233
- Encryption 234
- 23.2. File Encryption 235
- 23.2.1. Creating a Vault 236
- 23.2.2. Opening a Vault 238
- 23.2.3. Locking a Vault 238
- 24. Game / Laptop Mode 242
- Game / Laptop Mode 243
- Adding or Editing Games 245
- 24.2. Laptop Mode 246
- 25. Home Network 249
- Home Network 250
- 26. Update 255
- 26.1.1. Requesting an Update 256
- 26.2. Update Settings 257
- 26.2.5. Managing Proxies 260
- 27.2.1. Create Vault 265
- 27.2.2. Open Vault 266
- 27.2.4. Add to File Vault 267
- 27.2.3. Lock Vault 267
- 27.2.6. Change Vault Password 268
- (such as #, $ or @) 269
- Integration into Web Browsers 270
- Integration into Mail Clients 274
- 30.2. Antispam Toolbar 280
- 31.2. Using Scan Tasks 289
- How to Scan Files and Folders 290
- 31.4. Using Scan Activity Bar 292
- How to Schedule Computer Scan 293
- 33. Troubleshooting 296
- 33.1.2. Failed Installation 297
- Responding 298
- Not Work 299
- Troubleshooting 300
- Add Contacts to Friends List 304
- Indicate Detection Errors 305
- Ask for Help 306
- Add Spammers to Spammers List 307
- 34. Support 311
- Glossary 312
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