ACRONIS Internet Security Suite 2010, 10+1 Pcs. User's Guide Page 296
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33. Troubleshooting
This chapter presents some problems you may encounter when using Acronis Internet
Security Suite 2010 and provides you with possible solutions to these problems.
Most of these problems can be solved through the appropriate configuration of the
product settings.
If you cannot find your problem here, or if the presented solutions do not solve it,
you can contact the Acronis technical support representatives as presented in
chapter “Support” (p. 301).
33.1. Installation Problems
This article helps you troubleshoot the most common installation problems with
Acronis Internet Security Suite 2010. These problems can be grouped into the
following categories:
● Installation validation errors: the setup wizard cannot be run due to specific
conditions on your system.
● Failed installations: you initiated installation from the setup wizard, but it was not
completed successfully.
33.1.1. Installation Validation Errors
When you start the setup wizard, a number of conditions are verified to validate if
the installation can be initiated. The following table presents the most common
installation validation errors and solutions to overcome them.
Description&SolutionError
In order to run the setup wizard and install Acronis
Internet Security Suite 2010 you need administrator
privileges. Do any of the following:
You do not have sufficient
privileges to install the
program.
● Log on to a Windows administrator account and run
the setup wizard again.
● Right-click the installation file and select Run as.
Type the user name and password of a Windows
administrator account on the system.
Acronis Internet Security Suite 2010 was previously
installed on your system, but the installation was not
The installer has detected
a previous Acronis Internet
completely removed. This condition blocks a new
installation of Acronis Internet Security Suite 2010.
Security Suite 2010 product
that was not uninstalled
properly.
Troubleshooting
286
- User's Guide 1
- Table of Contents 3
- 1.2. Admonitions 9
- 2. Book Structure 10
- Installation and Removal 11
- 1. System Requirements 12
- System Requirements 13
- 2. Preparing for Installation 14
- 4. Activating the Product 18
- Activating the Product 19
- Getting Started 21
- 6. Overview 22
- 6.2.1. Novice Mode 23
- Overview 24
- 6.2.2. Intermediate Mode 25
- 6.2.3. Expert Mode 27
- 6.4. System Tray Icon 35
- 6.5. Scan Activity Bar 35
- 6.5.1. Scan Files and Folders 36
- 6.6. Acronis Manual Scan 37
- 6.7.1. Game Mode 38
- Using Game Mode 39
- Changing Game Mode Hotkey 39
- 6.7.2. Laptop Mode 40
- 7. Fixing Issues 42
- Fixing Issues 43
- 8. Configuring Basic Settings 45
- 8.1. User Interface Settings 46
- 8.2. Security Settings 47
- 8.3. General Settings 48
- Configuring Basic Settings 49
- 9. History and Events 50
- History and Events 51
- 10. Wizards 52
- DescriptionAction 54
- 10.2. Custom Scan Wizard 56
- DescriptionOption 58
- DescriptionScan Level 60
- 10.2.5. Step 5/6 - Scanning 62
- Scanning 63
- Vulnerabilities 65
- Vulnerability Check 66
- 10.4. File Vault Wizards 70
- 10.4.1. Add Files to Vault 71
- Step 2/6 - Select Vault 72
- Step 3/6 - Create Vault 72
- Step 4/6 - Password 74
- Step 5/6 - Summary 74
- Step 6/6 - Results 75
- 10.4.2. Remove Vault Files 76
- Step 2/5 - Password 77
- Step 3/5 - Select files 78
- Step 4/5 - Summary 79
- Step 5/5 - Results 80
- 10.4.3. View File Vault 81
- Step 2/4 - Password 82
- Step 3/4 - Summary 83
- Step 4/4 - Results 84
- 10.4.4. Lock File Vault 85
- Step 2/3 - Summary 86
- Step 3/3 - Results 87
- Click Finish 88
- Intermediate Mode 89
- 11. Dashboard 90
- Dashboard 91
- 12. Security 92
- Security 93
- 12.2. Quick Tasks 95
- 13. Parental 98
- 13.2. Quick Tasks 99
- 14. File Vault 100
- 14.2. Quick Tasks 101
- 15. Network 102
- 15.1. Quick Tasks 103
- 2. Click OK 109
- Expert Mode 110
- 16. General 111
- 16.1.1. Overall Status 112
- DescriptionIssue 113
- 16.1.2. Statistics 114
- 16.2. Settings 115
- 16.2.1. General Settings 116
- Important 117
- 16.3. System Information 118
- 17. Antivirus 120
- Antivirus 121
- Configuring Protection Level 128
- 17.2. On-demand Scanning 130
- 17.2.1. Scan Tasks 131
- 17.2.2. Using Shortcut Menu 133
- 17.2.3. Creating Scan Tasks 134
- Setting Scan Target 141
- Scheduling Scan Tasks 144
- Scanning Tips 145
- Scanning Methods 145
- Antivirus Scan Wizard 148
- 17.2.6. Viewing Scan Logs 153
- Step 1/4 - Select Object Type 156
- 17.4. Quarantine Area 163
- 18. Antispam 167
- Image Filter 168
- URL Filter 168
- NeuNet (Heuristic) Filter 168
- Bayesian Filter 168
- 18.1.2. Antispam Operation 169
- 18.2. Status 170
- Antispam 171
- 18.3. Settings 176
- 18.3.1. Antispam Settings 177
- 19. Parental Control 179
- Parental Control 180
- 19.1.2. Setting Age Category 183
- 19.3. Web Control 187
- 19.4. Web Time Limiter 189
- 19.5. Applications Control 190
- 19.6. Keywords Control 193
- 20. Privacy Control 197
- 20.2. Identity Control 198
- Privacy Control 199
- Step 1/4 - Welcome Window 201
- 20.2.2. Defining Exclusions 203
- 20.2.3. Managing Rules 204
- 20.3. Registry Control 205
- 20.4. Cookie Control 207
- 20.4.1. Configuration Window 209
- 20.5. Script Control 211
- 20.5.1. Configuration Window 212
- 21. Firewall 214
- Firewall 215
- 21.2. Network 218
- 21.2.4. Network Zones 220
- 21.3. Rules 221
- Configuring Main Parameters 224
- 21.4. Connection Control 228
- 22. Vulnerability 230
- 22.2. Settings 231
- Vulnerability 232
- 23. Encryption 233
- Encryption 234
- 23.2. File Encryption 235
- 23.2.1. Creating a Vault 236
- 23.2.2. Opening a Vault 238
- 23.2.3. Locking a Vault 238
- 24. Game / Laptop Mode 242
- Game / Laptop Mode 243
- Adding or Editing Games 245
- 24.2. Laptop Mode 246
- 25. Home Network 249
- Home Network 250
- 26. Update 255
- 26.1.1. Requesting an Update 256
- 26.2. Update Settings 257
- 26.2.5. Managing Proxies 260
- 27.2.1. Create Vault 265
- 27.2.2. Open Vault 266
- 27.2.4. Add to File Vault 267
- 27.2.3. Lock Vault 267
- 27.2.6. Change Vault Password 268
- (such as #, $ or @) 269
- Integration into Web Browsers 270
- Integration into Mail Clients 274
- 30.2. Antispam Toolbar 280
- 31.2. Using Scan Tasks 289
- How to Scan Files and Folders 290
- 31.4. Using Scan Activity Bar 292
- How to Schedule Computer Scan 293
- 33. Troubleshooting 296
- 33.1.2. Failed Installation 297
- Responding 298
- Not Work 299
- Troubleshooting 300
- Add Contacts to Friends List 304
- Indicate Detection Errors 305
- Ask for Help 306
- Add Spammers to Spammers List 307
- 34. Support 311
- Glossary 312
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