Acronis True Image Lite 2013 by Acronis - User Guide User Manual download pdf (Page 45)

 to prevent conflict with other USB devices attached to your PC, try disconnecting all the USB

devices (except the mouse and keyboard).

You can try to find the solution to your problem in the Acronis Support Knowledge Base (KB). To

access the Support KB, click on the following link: http://kb.acronis.com/. Then use the Search

function. Enter the key words related to your problem into the appropriate field and click Search. The

KB may have recommendations on solving your specific problem. Acronis Support team continuously

adds new articles to the KB. If you are not able to find the solution to your problem in the KB or the

suggested solution(s) does not help, feel free to contact Acronis Customer Central at

http://www.acronis.com/support/.

When you encounter an error during True Image Lite 2013 operation, the error message box will

contain the Knowledge Base button. Clicking the button will take you to a Support KB article offering

solution(s) for the issue that caused the error. The error message box will also have a link to the

Acronis Support KB. This link may be useful when the KB does not have the appropriate article yet.

Clicking the link will take you to a Web form. There, you can enter the event code displayed in the

error box to search for a solution in the entire KB. For more information, see Acronis Smart Error

Reporting (p. 42).

System report

Acronis Support personnel may request you to provide the system report. To create the report,

select Generate system report in the Help menu, then save the report and send it to Acronis

Customer Central. For more information see Acronis System Report (p. 42).

5.5 Viewing log

Most True Image Lite 2013 operations write their own entries in the logs. When issues with the

operations occur, the log entries may provide information on their causes.

The log can provide information, for example, about scheduled backup results, including causes for

any failures.

If you want to view the log of True Image Lite 2013 operations, click the gear wheel icon on the

toolbar to open the Settings menu and then select View log.

1 2 ... 40 41 42 43 44 45 46 47 48 49 50

No comments

Acronis True Image Lite 2013 by Acronis - User Guide User Manual Page 45