ACRONIS Patio Umbrella ANTIVIRUS 2010 User Manual Page 203
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Description&SolutionError
1. Contact the Acronis Inc. technical support as
described in “Support” (p. 197) and ask for the
uninstall tool.
2. Run the uninstall tool using administrator privileges.
3. Restart your computer.
4. Start the setup wizard again to install Acronis
AntiVirus 2010.
You are trying to install Acronis AntiVirus 2010 on an
unsupported operating system. Please check the
The Acronis AntiVirus 2010
product is not compatible
with your operating system. “System Requirements” (p. 2) to find out the
operating systems you can install Acronis AntiVirus
2010 on.
If your operating system is Windows XP with Service
Pack 1 or without any service pack, you can install
Service Pack 2 or higher and then run the setup wizard
again.
If you get such an error, you are trying to run an
incorrect version of the installation file. There are two
The installation file is
designed for a different
type of processor. versions of the Acronis AntiVirus 2010 installation file:
one for 32-bit processors and the other for 64-bit
processors.
To make sure you have the correct version for your
system, download the installation file directly from
http://www.acronis.com/.
29.1.2. Failed Installation
There are several installation fail possibilities:
● During installation, an error screen appears. You may be prompted to cancel the
installation or a button may be provided to run an unistall tool that will clean up
the system.
Note
Immediately after you initiate installation, you may notified that there is not enough
free disk space to install Acronis AntiVirus 2010. In such case, free the required
amount of disk space on the partition where you want to install Acronis AntiVirus
2010 and then resume or reinitiate the installation.
Troubleshooting
194
- User's Guide 1
- Acronis AntiVirus 2010 2
- Table of Contents 3
- 1.2. Admonitions 8
- 2. Book Structure 9
- Installation and Removal 10
- 1. System Requirements 11
- System Requirements 12
- 2. Preparing for Installation 13
- Important 15
- 4. Activating the Product 17
- Activating the Product 18
- Getting Started 20
- 6. Overview 21
- 6.2.1. Novice Mode 22
- Overview 23
- 6.2.2. Intermediate Mode 24
- 6.2.3. Expert Mode 25
- 6.4. System Tray Icon 32
- 6.5. Scan Activity Bar 33
- 6.6. Acronis Manual Scan 34
- 6.7.1. Game Mode 35
- Using Game Mode 36
- Changing Game Mode Hotkey 36
- 6.7.2. Laptop Mode 37
- 7. Fixing Issues 39
- Fixing Issues 40
- 8. Configuring Basic Settings 42
- 8.1. User Interface Settings 43
- 8.2. Security Settings 44
- 8.3. General Settings 45
- Configuring Basic Settings 46
- 9. History and Events 47
- History and Events 48
- 10. Wizards 49
- DescriptionAction 51
- 10.2. Custom Scan Wizard 53
- DescriptionOption 55
- DescriptionScan Level 57
- 10.2.5. Step 5/6 - Scanning 59
- Scanning 60
- Vulnerabilities 62
- Vulnerability Check 63
- Intermediate Mode 68
- 11. Dashboard 69
- Dashboard 70
- 12. Antivirus 71
- 12.2. Quick Tasks 73
- 13. Antiphishing 76
- 13.2. Quick Tasks 77
- Antiphishing 78
- 14. Vulnerability 79
- 14.2. Quick Tasks 80
- 15. Network 81
- 15.1. Quick Tasks 82
- 2. Click OK 88
- Expert Mode 89
- 16. General 90
- 16.1.1. Overall Status 91
- DescriptionIssue 92
- DescriptionStatus 92
- 16.1.2. Statistics 93
- 16.2. Settings 94
- 16.2.1. General Settings 95
- 16.2.2. Virus Report Settings 96
- 16.3. System Information 97
- 17. Antivirus 99
- Antivirus 100
- Configuring Protection Level 107
- 17.2. On-demand Scanning 109
- 17.2.1. Scan Tasks 110
- 17.2.2. Using Shortcut Menu 112
- 17.2.3. Creating Scan Tasks 113
- Setting Scan Target 120
- Scheduling Scan Tasks 123
- Scanning Tips 124
- Scanning Methods 124
- Antivirus Scan Wizard 127
- 17.2.6. Viewing Scan Logs 132
- Step 1/4 - Select Object Type 135
- 17.4. Quarantine Area 142
- 18. Privacy Control 146
- 18.2. Identity Control 147
- Privacy Control 148
- Step 1/4 - Welcome Window 150
- 18.2.2. Defining Exclusions 152
- 18.2.3. Managing Rules 153
- 18.3. Registry Control 154
- 18.4. Cookie Control 156
- 18.4.1. Configuration Window 158
- 18.5. Script Control 160
- 18.5.1. Configuration Window 161
- 19. Vulnerability 163
- 19.2. Settings 164
- Vulnerability 165
- 21. Game / Laptop Mode 169
- Game / Laptop Mode 170
- Adding or Editing Games 172
- 21.2. Laptop Mode 173
- 22. Home Network 175
- Home Network 176
- 23. Update 180
- 23.1.1. Requesting an Update 181
- 23.2. Update Settings 182
- 23.2.5. Managing Proxies 185
- Integration into Web Browsers 190
- 27.2. Using Scan Tasks 195
- How to Scan Files and Folders 196
- 27.4. Using Scan Activity Bar 198
- How to Schedule Computer Scan 199
- 29. Troubleshooting 202
- 29.1.2. Failed Installation 203
- Troubleshooting 204
- 30. Support 206
- Glossary 207
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